COVID-19 Policy

What are you doing to ensure the virus isn’t transmitted via our packers?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our packers. In addition, our packers have been directed to follow strict hygiene protocols which include frequent hand washing. Packers have also been advised to stay home if they are feeling sick, exhibit any symptoms of acute respiratory illness or have been in close contact with confirmed cases of infection.

Do we have to expect any delays in delivery?

We are doing everything to make sure everyone receives their HeartBox on time. As always, you will receive an email informing you of your delivery including the tracking link for your HeartBox. Please check your delivery address is up to date to ensure we deliver your HeartBox to the right place. Any potential changes to the delivery can be found real-time using the link in the email.

Is the virus transmitted through food?

There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our drivers.